Introduction
Welcome to couturecharmer (referred to as “we,” “us,” or “our”). We want you to have a satisfying shopping experience with us. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return Policy below for information on returning products.
Return Period
We offer a 20-day return period from the date of delivery for all eligible products.
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unworn, unwashed, and free from any damage.
- The product must have all original tags and labels attached.
- Intimate or sanitary goods, such as lingerie or swimwear, are not eligible for return due to hygiene reasons.
- Products marked as “Final Sale” or “Non-Returnable” cannot be returned.
Initiate a Return
If you wish to initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within the return period and provide the following information:
- Order number
- Product(s) you wish to return
- Reason for the return
- Our customer support team will review your request and provide you with further instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received by us.
Processing the Return
Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your return. If approved, we will process the refund to your original payment method within a reasonable period.
Refund
If your return is approved, the refund will include the original purchase price of the product(s) and any applicable taxes. Shipping charges are non-refundable, except in cases of defective products or errors on our part.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our Return Policy, please feel free to contact our customer support team at:
Couture Charmer
- Email: [email protected]
Changes to this Policy
We reserve the right to modify this Return Policy at any time without prior notice. Any updates or changes will be effective immediately upon posting the revised version on couturecharmer. Please review this page periodically to stay informed about our return procedures.